Utilization Law and Service Demand

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Utilization Law and Service Demand - Relationship between service time, utilization and throughput

Consider that you are in a bank queue behind 10 persons and estimate that the bank teller is taking around 5 minutes per customer to count currency. At queue management counter, it takes another 3 min to get token for each customer. Here 5 min and 3 min are respective service times for each counter. In all, a customer has to spend on an average 8 mins to get his order completed at the bank. This total time duration at counters to perform a customer‘s request is called Service demand at the...

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