I dont think the error is "WRONG_NCA_VERSION_USED_WHILE_CONFIGURATOR_CALL_PERFORMED" from the logs, it appeared as a parameter that was substituted. I could see the actual error as "Error: nca_popup_message_press("Note","OK") failed, Window or object is not displayed".. Also, I observed that NCAJservSessionID is not replaced. Looks like you have applied your own correlation to that value. This is one common mistake that many people do. You have to use the NCAJservsessioID which is present in the script. This is a reference to Relative url which you can find in the default.cfg file of the script folder. I suggest you to remove your correlation done for the session ID and use NCAJServSessionID which is created by LR. After changing the correlation, disable heartbeat in RTS of the script. If you still face issues after that, invoke your HP Support contract. PS: LR 11 has reached end of support in Feb. You better upgrade if you want to contact HP Support.