loadrunner LR 11.5 Vugen got corrupted. Getting exception...

[Lakshmi Narayan]

LR 11.5 Vugen got corrupted. Getting exception while launching. Is there a way to uninstall Vugen only in 11.5? This is a controller machine and has license installed. Please suggest.

 

[Sravankumar Potnuru]

check in Control panel.. are you using this machine as controller?

 

[Lakshmi Narayan]

Yes.. This is controller. In control panel there is no seperate component as vugen to uninstall.

 

[Oleg Koma Novsky]

You can run installation utility and install vugen only. Also check if you admin rights hasn't changed.

 

[Lakshmi Narayan]

Yes.. We can run install..but how to remove the previous one?

 

[Oleg Koma Novsky]

Try installing over it. There also might be a Repair option.

 

[Igor Markov]

You can simply try resetting all VuGen app setting by deleting LoadRunner folder under %appdata% folder. Also if you will post the error message it can help.

 

[Boris Kozo]

Post the error here and tag me and I will check it out tomorrow morning

 

[Lakshmi Narayan]

Hi Igor, this is a controller machine. If we delete the folder will it not effect other components like controller? @Boris, i will post the error tomorrow. Thank you.

 

[Igor Markov]

Lakshmi Narayan, deleting LoadRunner folder under %appdata% folder just resets the user settings, it doesn't break anything. Just in case you can backup this folder first or start by deleting VuGen sub folder first.

 

[Lakshmi Narayan]

Thank you. The issue is resolved after re-installing again. Installed complete suite and licesense is not deleted or corrupted for the controller.